Plumbsense Ltd Logo - Plumbing the sensible way - Bishop Stortford

07784 704 981
01279 503 188
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Privacy Policy

Plumbsense Ltd - 15 Dukes Ride, Bishop's Stortford, Hertfordshire, CM23 4BY

Privacy Notice

Here at Plumbsense we take our customer's privacy very seriously and are committed to maintaining the trust and confidence of our customers.

What information we hold

The personal information we hold on our customers is names, addresses, telephone contact numbers and email addresses. When customers provide Plumbsense with this personal information at the point of your plumbing enquiry, we record and store this information on our internal customer database. As over 80% of our work is from returning customers, we maintain our customer's records in order to prevent us having to re-request this information each time a new enquiry is made. We store the personal information you provide on our company computer, and won't share your personal information without your consent. We store our records on an ongoing basis for our current customers. If we have not worked for you for a period of 6 years or more, we will delete your records from our database. The 6 year time period is set in line with the Consumer Rights Act 2015 which permits claims up to 6 years after completion of work. If you wish for us to delete or amend your details from our database, please get in touch with your request by email to

How We Use Information

We use the information you provide about yourself to help us contact you regarding your request. We do not share this information with outside parties except to the extent necessary to complete that request for example if the work you request requires an electrician /tiler/ other professional we will, with your consent, share your details with our subcontractors in order for them to visit to quote for / complete the work requested. We use return e-mail addresses to answer the e-mail we receive and these are not shared with outside parties.

Lawful Basis for processing

The reason we need to collate and record your personal information is in order to be able to locate your address for visiting to carry out work. We ask for and record your email address, as it is the most efficient way in which to communicate with our customers and send quotations and invoices. We ask for a contact telephone number in order to get in contact with you to arrange visits, clarify your address location if we are having problems finding you, and for general ease of communication.


Plumbsense Ltd uses a third party hosting service for the operations of our emails and the email addresses and any other personal information supplied to us by the email sender are stored securely on a cloud email server. We don't use email addresses for marketing purposes. We have a legitimate business purpose to use the details contained in emails in order to carry out the sending of quotations, invoices, annual boiler service reminders, confirmation of receipt of payment and arrangements for requested work and quotation visits.

Visiting our website

When you visit our website, some anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the Internet (such as '' or ''), the date and time you access the site. This information is not personally identifiable.

External Links

This website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of the content of other websites. Websites that are accessible by hyperlinks from our website may use cookies. We encourage you to read the privacy statements provided by other websites before you provide personally identifiable information to them.

For your free no obligation quote please get in touch.
07784 704 981
01279 503 188
Email Us

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